Mastering Knowledge:
Expert-Guided, Live Session Mentorship
Basic Information
Creating Effective Customer Service
Cohort-based Course
The "Creating Effective Customer Service" course is designed to enhance customer-focused skills. It guides learners to handle queries effectively, improve communication, and elevate customer satisfaction levels, thereby boosting business growth.
This is a four-class. We will meet daily via Zoom for one hour each day.
Access the downloadable presentation packet for note-taking and self-reflecting here: https://earlmorrison.com/presentation-packets
Instructors Information
Hosted By
Earl Morrison
Leading and Learning with Character owner Earl Morrison began his career in Law Enforcement in 2000. He has served in a variety of roles including Police Chief, Lieutenant, Sergeant, Detective, Patrolman, and as the Assistant Director of the Council on Law Enforcement Education and Training. Before becoming a police officer Earl was a correctional officer for the Texas Department of Criminal Justice for six years. He also spent three years in the U.S. Army and three years in the Texas Army National Guard. Earl has also held several leadership positions in his private life within the church community as a men’s group leader and church Elder, and within the city community as Chairman of the Board for the city’s Employee Credit Union. He started Leading and Learning with Character in 2017 out of his passion for quality leadership development.
In addition to holding numerous certifications through the Texas Commission on Law Enforcement, he earned a Bachelor's Degree in Criminal Justice from Lamar University and a Master's in Criminal Justice from the University of Houston. He is a graduate of the Leadership Command College at Sam Houston State University. Earl is a public speaker and author. His first book, "Leadership Lessons Learned: Leading and Learning with Character" was published in 2018. His second book, "Mentoring for Life" was published in 2020. His third book, "JumpStart Your Leadership and Spiritual Growth" was published in January 2024. Earl has most recently been traveling across the United States teaching his leadership development training to organizations. Earl and his wife Penny, and their four kids live in Oklahoma. Earl is passionate about leadership, mentoring, teaching and coaching, and adding value to both the individual and organization.
Course Overview
Course overview
Mastering Excellent Customer Service: An Interactive Course
Learn techniques to excel in customer service. Develop communication strategies, problem-solving skills, & enhance customer satisfaction.
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Retail managers
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Customer experience executives
01
Customer service representatives
02
Retail managers
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Customer experience executives
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Customer service representatives
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Retail managers
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Course Benefits
Boost Sales: Ace Customer Service
Enhanced Communication Skills
This course equips participants with techniques to communicate effectively and empathetically with customers, significantly enhancing interpersonal communication skills.
Conflict Resolution Abilities
It offers vital techniques for defusing difficult situations, managing complaints, and resolving conflicts, transforming challenges into opportunities for improving customer relationships.
Understanding Customer Behaviour
The course deepens the understanding of the complexities of customer behavior, enabling course-goers to interact more effectively and meet customer needs successfully.
Improved Sales Effectiveness
By learning to provide excellent customer service, participants can contribute positively to their company's bottom line, potentially enhancing sales and boosting business growth.
Emotional Intelligence Mastery
The course cultivates emotional intelligence, which empowers participants to control their emotions and gain insight into customers' emotions, improving overall customer service.
Course modules
Course modules
01
What is Customer Service?
You only get one shot at a first impression; a lasting impression.
02
Your Attitude, Your Responsibility
You and only you can set the tone for your attitude.
03
Effective Communication
Poor communication, miscommunication, and lack of communication are detrimental to the proficiency of any organization, and relationships.
04
Dealing with Difficult People
Strategies to navigate through any interaction with ease.
This course includes
4 modules
Applying knowledge through projects
Exclusive community of fellow members
Access to course materials for a lifetime
Immediate access to the instructor
Feedback and reflection with guidance
Learning is way better with live cohorts
Engaging in learning becomes immensely enriching when accompanied by live cohorts, fostering dynamic interactions and shared insights.
The educational experience reaches new heights when learning is undertaken within live cohorts, creating a vibrant and supportive community for knowledge exchange.
Discover the unparalleled benefits of collaborative learning as live cohorts elevate the educational journey, providing real-time engagement and a sense of camaraderie.
Creating Effective Customer Service
Upcoming Cohorts
Nov 02 - Nov 09, 2024
100
